I am (as I write) on hold with our health insurance company.
For 15 minutes I have been listening to the same 2 minute loop of an enthusiastic helpful woman telling me about dental care. The loop actually has pauses and clicks built in so that you keep getting your hopes up, then dashing them when the loop starts again.
Then, you are sent to an operator that takes all of your information (again) - then, puts you back on hold.
Then, after another 10 minutes - someone answers, and asks for all of your information again.
I am doing this to resubmit a claim for the third time (it has fallen off the abyss each other time).
This insurance company has a history of rejecting every single claim I have made, out of hand, and requiring resubmission and justification. For example, my visit to the emergency room on a Friday evening was rejected because it wasn't pre-approved (their office closes at five and I had the audacity to break my arm after five). It was noted that they have too many spurious ER visits.
My visit to the ER when I needed eight stitches in my finger was rejected when the doctor failed to note that the finger was on my RIGHT hand.
I don't want the government in charge of my health care, but I don't want these assholes involved either.
What is the most frustrating insurance fiasco you've had?